Click here to see customer reviews as collected by "Customer Lobby", an independent consumer satisfaction business based in Berkeley, California. If you've had your car repaired at Commercial Auto Body, you can post your own review here.
I recently had my car in for body work and was very impressed with the service and help I received from your staff. They were very cool, friendly, and straight forward. They got right to the point but never made me feel rushed. I really felt they were looking out for me, making sure I got what I deserved as the customer. You made sure I was happy and did all you could to make sure the job was done in a way I'd be satisfied with. Thank you again for all your help.
On October 9, I dropped of my 2005 Chevy Tahoe at your business for front-end repair. I was immediately greeted at your front counter with a smile. I explained to you what had taken place and sought your assistance. Immediately and without having to have me wait, you were able to assist me with my vehicle and getting the appropriate paper work started.
Shortly after assisting me, you introduced me to your facility manager, who was patient and explained to me the estimation and auto repair process on my vehicle.
I am writing this letter to commend your staff for providing me with incredible customer service. As a local consumer, it's good to know that Commercial Auto Body has employees that demonstrate zeal and a positive attitude with your clients.
Thank you again for a job well done.
I did pick up my car yesterday. The rental car was returned (direct billed to my insurance company). I think the only remaining items is to get the supplemental check to you as soon as possible, and I really want to take this opportunity to say "thank you" for all your help throughout this process. Car problems are never pleasant and having an accident layered on top of it makes it even more troublesome. I truly appreciated your assistance especially when we came down to the wire with time and people pressures. Your immediate response and readiness to call on your respective colleagues to get the job done was most appreciated. Though there were "moments" that were frustrating, it did help me regain my confidence when you stepped in and took the reins. I felt better knowing that I wasn't just working with professionals but truly people who cared and believed in servicing with excellence. Please extend my sincere thanks to all your colleagues who were involved and took the same level of interest to support me during this time of need. The attention and care was greatly appreciated and will be remembered.
Please let me know if there is any remaining item I might have missed.